FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Replace Toner
- 6Curled or wavy
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Load paper in the paper tray
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Can I print from or scan to Android™ Smartphone?
- 13My Brother machine could not be found over the network when I installed drivers on my PC.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17What is Brother iPrint&Scan?
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Replace Belt
- 20Replace Drum
- 21Adjust color settings by using the custom setting in the printer driver
- 22Replace Laser
- 23Toner scatter or toner stain
- 24Jam Inside
- 25Jam Tray 1 / Jam Tray 2
- 26Colored streaks or bands down the page
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28The color of your printouts is not what you expected
- 29Wrinkle
- 30I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 31The printer status is Offline or Paused.
- 32Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 33Jam Rear
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35What is Storage PC Print Data using Active Directory®? (Windows)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Document Jam
- 40Replace WT Box
- 41Jam 2-sided
- 42Jam MP Tray
- 43White streaks or bands down the page
- 44Colors are light or faint on the whole page
- 45Turn the Toner Save Mode on or off.
- 46How to identify your Operating System (OS).
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)