FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Cannot Print ##
- 5The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 6What driver package format is supported by my Linux distribution?
- 7(Video) Document is Jammed under the Document Cover
- 8(Video) Set up your Brother machine
- 9The printer status is Offline or Paused.
- 10Poor fixing
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Paper is Jammed inside the Machine
- 132-sided Disable or 2-sided Disabled
- 14Drum !
- 15Use Universal Print (Windows)
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 17Toner specks
- 18(Video) Paper is Jammed in the MP tray
- 19Ghosting images
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21(Video) Paper is Jammed in the Back of the Machine
- 22(Video) Paper is Jammed in the Paper Tray
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24A security warning appears when accessing Web Based Management via HTTPS.
- 25Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28Wrong Toner or Wrong Toner Cartridge
- 29After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 30(Video) Remove Small Scraps of Paper Jammed in the ADF
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33How to identify your Operating System (OS).
- 34What is the default password for my BRAdmin or Web Based Management?
- 35Document Jam
- 36Drum End Soon
- 37Lines across the page
- 38Install the optional lower tray
- 39Black lines down the page
- 40Configure and use PC-FAX (CUPS) (Linux)
- 41Configure the Scan to Email Feature (Linux)
- 42I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 43I cannot print full-page photos or images using Email Print.
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 46I cannot print using my Brother machine on a wired network (Windows/macOS)
- 47Set Telephone Line Compatibility for Interference and VoIP Systems
- 48Set up your Brother machine on a wireless network (Windows/macOS)
- 49Enable the Brother machine's network interface.
- 50Change the printer driver settings (Windows)