FAQs & Troubleshooting
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341 Results
- 1(Video) Replace the Toner Cartridge
- 2Replace Drum
- 3Reset the Drum Counter
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Reset the Network Settings to the Factory Settings
- 7I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 8Easy Scan to E-mail
- 9Paper is Jammed inside the Machine
- 10I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12Hollow print
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Wrinkles or creases
- 15The printer status is Offline or Paused.
- 16Print the Network Configuration Report
- 17Enable the Brother machine's network interface.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19Toner specks
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21Set up a Scan to Network Profile
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Forward Incoming Faxes to Another Machine
- 24What is Brother iPrint&Scan?
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Document Jam
- 27Paper is Jammed in the Back of the Machine
- 28Lines across the page
- 29Gray background
- 30Dial Restriction for Fax sending.
- 31Check the Remaining Life of Parts
- 32"Offline" appears on the Status Monitor.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Send Scanned Data directly to your email address when the network security feature is enabled. (Active Directory® Authentication / LDAP Authentication / Secure Function Lock)
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36Clean the Drum Unit
- 37Smudges on printed pages (Poor fixing)
- 38Set up your Brother machine on a wireless network.
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Image skewed
- 41Send Scanned Data to an Email Server
- 42Turn Off Memory Receive
- 43Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45(Video) Connect telephone line and power cords
- 46How to identify your Operating System (OS).
- 47Print a report that will show a listing of faxes I sent and received.
- 48Paper is Jammed in the 2-sided Tray
- 49Paper is Jammed in the Paper Tray
- 50Black toner marks across the page