FAQs & Troubleshooting
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251 Results
- 1(Video) Replace Toner
- 2Replace Drum
- 3(Video) Load A4/Letter paper
- 4My Brother machine could not be found over the network when I installed drivers on my PC.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Add your Brother machine with AirPrint (macOS)
- 11What is Brother iPrint&Scan?
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13How to identify your Operating System (OS).
- 14The printer status is Offline or Paused.
- 15I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 16(Video) Connect telephone line and power cords
- 17Jam Rear (With Video Instructions)
- 18Jam Tray (With Video Instructions)
- 19Wrinkles or creases
- 20Jam 2-sided
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Enable the Brother machine's network interface.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Can I print from or scan to Android™ Smartphone?
- 26Jam Inside (With Video Instructions)
- 27Print the Network Configuration Report
- 28Image skewed
- 29(Video) Load an Envelope (Manual Feed Slot)
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Curled or wavy
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36(Video) Unpack your Brother machine
- 37"Offline" appears on the Status Monitor.
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39Faint
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42(Video) Update the Driver or Firmware for your Brother machine
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44Load paper in the paper tray
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46I can print but cannot scan via network. (For Mac)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48(Video) Set up your Brother machine
- 49Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 50Clean the drum unit