FAQs & Troubleshooting
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287 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Replace Ink
- 7(Video) Install Ink Cartridges
- 8Wrong Paper / Paper Size Mismatch
- 9(Video) Install Ink Cartridges
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12Setup a Brother machine on a wireless (Wi-Fi) network.
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15(Video) Unpack your Brother machine
- 16(Video) Load an Envelope (Manual Feed Slot)
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18The printer status is Offline or Paused.
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21(Video) Connect telephone line and power cords
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23Delete print jobs from the print queue.
- 24Send a fax
- 25When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27Sleep
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29What is Brother iPrint&Scan?
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 32I cannot find some options in the Print dialog box (macOS 11 or later)
- 33Add your Brother machine with AirPrint (macOS)
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38How to identify your Operating System (OS).
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41No Ink Cartridge
- 42When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 46After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 47Use voice mail on the same line as my Brother machine.
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)