FAQs & Troubleshooting
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335 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load paper in the paper tray
- 3Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 4Paper Jam
- 5How do I load envelopes into my machine?
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Change the printer driver settings (Windows/macOS)
- 12How do I know which side up my photo paper should be in the tray?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Enable the Brother machine's network interface.
- 16Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Delete numbers stored in my Brother machine's Caller ID History.
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20Cover is Open
- 21What is Distinctive Ring and how do I program it?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Change the number of times my Brother machine rings before it answers.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33I am unable to change my Brother machine's Receive Mode.
- 34Discover the MAC address of the Brother network card
- 35How do I clear the message "Cannot Detect" from the display?
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 38Cannot print after a Windows 10 update (June 2020)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Delete print jobs from the print queue.
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Make my copied images lighter or darker.
- 48The printer status is Offline or Paused.
- 49Ink Low
- 50I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.