FAQs & Troubleshooting
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139 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Paper Size Mismatch
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Check the Print Alignment from Your Brother Machine
- 5The printer status is Offline or Paused.
- 6(Video) Set up your Brother machine
- 7How to identify your Operating System (OS).
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Install Starter Ink
- 10Document Jam
- 11The scanning speed is slow when scanning from my machine. (Windows)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Telephone Line Interference/VoIP.
- 14Change the Print Options to Improve Your Print Results
- 15Check the Print Quality
- 16Install the Brother Mobile Connect application (for mobile device)
- 17Cannot Detect Ink Volume
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20Print the Network Configuration Report
- 21When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 22Command List of brscan. (Linux)
- 23Set up your Brother machine on a wireless network (Windows/macOS)
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Printer Jam or Paper Jam
- 26Replace Ink
- 27What is the default password for my Brother machine?
- 28I cannot print full-page photos or images using Email Print.
- 29Load Documents in the Automatic Document Feeder (ADF)
- 30Cannot Scan XX or Unable to Scan XX
- 31Improve poor print quality.
- 32What is the recommended paper?
- 33Clean the Paper Pick-up Rollers for Paper Tray #1
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 37(Video) Print a long paper
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Export an address book and import it to another machine
- 42Check the remaining ink or toner level (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45How Brother inkjet printers measure remaining page yields
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull