FAQs & Troubleshooting
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322 Results
- 1Cover is Open
- 2Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9No Paper Fed
- 10I cannot make borderless prints.
- 11How to identify your Operating System (OS).
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13Delete numbers stored in my Brother machine's Caller ID History.
- 14Can third party ink be used to refill the ink cartridges?
- 15Set up your Brother machine on a wireless network.
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Paper Jam
- 18Replace Ink
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 25I am unable to print from a client PC to a printer on a print server. (Linux)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Change the printer driver settings (Windows/macOS)
- 28The printer status is Offline or Paused.
- 29Scan and save a document in PDF format (Scan to File)
- 30Which E-mail packages are compatible with ControlCenter3?
- 31I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Configure the Scan to Email Feature (Linux)
- 36When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Open the Control Panel (For Windows)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44Configure a cover page for PC-FAX.
- 45Make my copied images lighter or darker.
- 46I can print but cannot scan via network. (For Mac)
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 49Where is the USB port on the machine?
- 50Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?