FAQs & Troubleshooting
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298 Results
- 1I keep getting the error message "Authenticate Err (Authentication error)".
- 2Replace WT (waste toner) Box
- 3Easy Scan to E-mail
- 4Replace Drum
- 5Configure and use the Scan to E-mail Server feature.
- 6Replace Fuser
- 7Print on both sides of the paper (2-sided/duplex Printing).
- 8Replace Toner
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 12Uneven density appears periodically across the page
- 13Replace Belt
- 14Can I print from or scan to Android™ Smartphone?
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Configure and use the Scan to Network feature (For Windows)
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Adjust color settings by using the custom setting in the printer driver
- 22WT Box End Soon
- 23How to identify your Operating System (OS).
- 24Set the Brother machine to prevent public access to certain features
- 25The printer status is Offline or Paused.
- 26Document Jam
- 27Protect your Brother machine against unauthorised access over the network
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Curled or wavy
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Drum Error (Drum!)
- 35Colors are light or faint on the whole page.
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38Load paper in the paper tray
- 39What driver package format is supported by my Linux distribution?
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Jam Rear
- 42Colored lines across the page
- 43Carry out calibration to improve the color density
- 44Cover is Open
- 45Open the Status Monitor
- 46Clean the drum unit
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49"Offline" appears on the Status Monitor.
- 50Printing/ Scanning with a mobile device