FAQs & Troubleshooting
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353 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Line across the page
- 5I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 6I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 7Hollow print
- 8Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10The printer status is Offline or Paused.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Black toner marks across the page
- 16White lines across the page
- 17Gray background
- 18Faint
- 19Black lines down the page
- 20All black
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Change the printer driver settings (Windows/macOS)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Can I connect to the Active Directory server using the LDAP feature?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 31When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 32When I try to send a fax the message "FAX # Restricted" appears on the display.
- 33Scan and save a document in PDF format (Scan to File)
- 34I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 35When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 36Set the date and time
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 39How do I make my copied images lighter or darker?
- 40When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 41When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 44Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Which E-mail packages are compatible with ControlCenter3?
- 47How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 48Confirm that a FAX I sent was received correctly
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?