FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The machine does not print anything.
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11Cannot print after a Windows 10 update (June 2020)
- 12What driver package format is supported by my Linux distribution?
- 13Delete print jobs from the print queue.
- 14The printer status is Offline or Paused.
- 15What is the BRAdmin Professional software used for?
- 16Cancel a fax that is currently being sent from my Brother machine.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23Change the printer driver settings (Windows/macOS)
- 24I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 25What can happen if the wrong paper is used in your machine.
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29I'm using Macintosh®. What are the settings in the Scanner window used for?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Does NC-2200w work with Windows Vista?
- 32The keys on the control panel do not respond.
- 33My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 34The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 35What is the "Station ID" and how do I set it?
- 36How to identify your Operating System (OS).
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 44I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 45The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47How do I improve the copy or fax quality?
- 48Why doesn't the machine answer when receiving a call?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Can I print from DOS applications?