FAQs & Troubleshooting
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298 Results
- 1How can I change the print resolution?
- 2How do I load legal size paper in the paper tray?
- 3Load paper.
- 4What driver package format is supported by my Linux distribution?
- 5Pre-Required Procedures (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7The printer status is Offline or Paused.
- 8Does NC-2200w work with Windows Vista?
- 9What are the recommended specifications for the paper I should use on my product?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How do I clean white or black spots on printed documents?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14How do I know the current network configuration?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Scan and save a document in PDF format (Scan to File)
- 17Load envelopes, labels, or thick paper into the manual feed slot.
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 20How can I improve poor print quality ?
- 21"Paper Jam Rear" error appears on the LCD. What should I do?
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 23I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25How to identify your Operating System (OS).
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27How do I check if the MFC has faxes in its memory?
- 28When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 29Can I print from DOS applications?
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31What is the BRAdmin Professional software used for?
- 32I'm using Macintosh. What is the PreScan option used for?
- 33I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 34I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 37My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40The paper is skewed when it's printed.
- 41When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 43What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 45I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 46I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 47"Paper Jam Tray" error appears on the LCD. What should I do?
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49Printing on thick paper or transparencies.
- 50When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?