FAQs & Troubleshooting
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257 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Page skewed
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5Jam Rear
- 6Why doesn't the machine answer when receiving a call?
- 7Replace Toner
- 8I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 11Can I print from or scan to Android™ Smartphone?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14How to identify your Operating System (OS).
- 15TONER ENDED
- 16Confirm that a FAX I sent was received correctly
- 17What driver package format is supported by my Linux distribution?
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Toner specks
- 20Black toner marks across the page
- 21White lines, bands or ribbing across the page
- 22Ghost
- 23Hollow print
- 24All black
- 25Stop my Brother machine from automatically redialing a busy number.
- 26How many times will my Brother machine automatically redial a busy number?
- 27My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 28Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 29I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 30Curled
- 31Curled or wavy
- 32What is the recommended paper?
- 33I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 34How do I know which receive mode to select?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Change the printer driver settings (Windows/macOS)
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Drum Stop
- 39The printer status is Offline or Paused.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Load legal size paper in the paper tray.
- 42No Paper
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44Size mismatch
- 45Document Jam
- 46JAM TRAY
- 47White lines across the page
- 48What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 49Gray background
- 50Print on envelopes, labels, or thick paper from the manual feed slot.