FAQs & Troubleshooting
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- 1Does NC-2200w work with Windows Vista?
- 2I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 3The printer status is Offline or Paused.
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 7How many times will my Brother machine automatically redial a busy number?
- 8Cannot print after a Windows 10 update (June 2020)
- 9Functions supported in the Windows 7 built-in drivers
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11One or more of my colors are not printing (blank). What can I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15Why can't I print when an ink cartridge is empty?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Delete print jobs from the print queue.
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19I cannot print from my computer via USB.
- 20How do I clear Machine Error 46?
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 23Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 24Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 25I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 26I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 27When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28What kind of Media Adapter can I use?
- 29When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 30I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 31Can I confirm that the FAX was sent correctly?
- 32I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35How do I print on an envelope?
- 36I'm using Macintosh. What is the PreScan option used for?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38What driver package format is supported by my Linux distribution?
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40Delete a network scanner entry. (Linux)
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Windows 10 Support Information
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46Do I need a telephone line to send and receive faxes with my Brother machine?
- 47Windows 7 Support Information
- 48Scan and save a document in PDF format (Scan to File)
- 49Can I use voice mail on the same line as my Brother machine?
- 50I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?