FAQs & Troubleshooting
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- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2Paper Jam
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5What is Brother iPrint&Scan?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Enable the Brother machine's network interface.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Discover the MAC address of the Brother network card
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Set up your Brother machine on a wireless network.
- 12Forward a fax to another fax machine when my machine has a mechanical problem.
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Scan and save a document in PDF format (Scan to File)
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Can I use voice mail on the same line as my Brother machine?
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Can I print from or scan to Android™ Smartphone?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 39How do I factory reset the network settings?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Print command (cupswrapper) (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47I want to print using CUPS while keeping SELinux enabled. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Delete print jobs from the print queue.