FAQs & Troubleshooting
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305 Results
- 1Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Load paper in the paper tray
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 6Replace Ink
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8How do I load envelopes into my machine?
- 9I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12When I print, the pages are smudged with ink. What should I do?
- 13Cannot print after a Windows 10 update (June 2020)
- 14The downloaded driver's name is different from my machine's name. (Linux)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21What is MFL-Pro Suite Software?
- 22I cannot send a fax using PC-FAX (Windows 10)
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26How to identify your Operating System (OS).
- 27Locate files scanned with ControlCenter2 (For Macintosh)
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30How do I clear the message "Unable to ..." or "... Unable" ?
- 31Can I confirm that the FAX was sent correctly?
- 32When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 33Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 34Scan an image and insert it in a Windows XP application
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37What is Brother iPrint&Scan?
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40What is the Network Shared printing?
- 41Can I print from or scan to Android™ Smartphone?
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I'm having problems sending a fax overseas. What can I do?
- 44How many times will my Brother machine automatically redial a busy number?
- 45The computer fails to boot during its start-up process.
- 46How do I cancel a Broadcast fax in progress?
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 49How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)