FAQs & Troubleshooting
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- 1One or more of my colors are not printing (blank). What can I do?
- 2Delete print jobs from the print queue.
- 3Scan and save a document in PDF format (Scan to File)
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can I print from or scan to Android™ Smartphone?
- 7When I print, the pages are smudged with ink. What should I do?
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9Can I use AirPrint with my Brother machine?
- 10Open the Status Monitor
- 11Important points for specifying the scan area (Linux)
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Can third party ink be used to refill the ink cartridges?
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19Delete a network scanner entry. (Linux)
- 20Glossy Paper does not feed correctly. What can I do?
- 21How do I re-install the drivers?
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Where can I get FaceFilter Studio and what can I do with this application?
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32How do I load paper?
- 33Configure scan settings without administrator privileges (Linux)
- 34I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37How do I know which side up my photo paper should be in the tray?
- 38I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40Scan a document from the Windows Vista Photo Gallery
- 41Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 42How do I replace the Ink Cartridge?
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44Configure the Scan to Email Feature (Linux)
- 45When I print images, the quality is not good (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 48I installed scan-key-tool, but it does not work. (Linux)
- 49How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)