FAQs & Troubleshooting
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239 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3What driver package format is supported by my Linux distribution?
- 4When I print, the pages are smudged with ink. What should I do?
- 5I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8Pre-Required Procedures (Linux)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Scan and save a document in PDF format (Scan to File)
- 11One or more of my colors are not printing (blank). What can I do?
- 12Check the firmware version.
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14How many times will my Brother machine automatically redial a busy number?
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 17When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 18Can I print a report that will show a listing of faxes I sent and received?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21Windows 10 Support Information
- 22Scan using XSane or GIMP (Linux)
- 23I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25Open the Control Panel (For Windows)
- 26How to identify your Operating System (OS).
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28How do I clear Machine Error 46?
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 34When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36Can I confirm that the FAX was sent correctly?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39Why can't I print when an ink cartridge is empty?
- 40Images of the thumbnail page from the media (memory) card won't print.
- 41I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47Do I need a telephone line to send and receive faxes with my Brother machine?
- 48My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 49Change the user interface of ControlCenter3
- 50I'm unable to access the memory (media) card in the media slot. What can I do?