FAQs & Troubleshooting
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272 Results
- 1I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 2Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 3I'm using Macintosh. What is the PreScan option used for?
- 4I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6Functions supported in the Windows 7 built-in drivers
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12What kind of Media Adapter can I use?
- 13When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 14How can I improve poor print quality?
- 15I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Why can't I print when an ink cartridge is empty?
- 18Print command (cupswrapper) (Linux)
- 19Paper size settings are unavailable when I print from OpenOffice (Linux)
- 20The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 21A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23How do I clear Machine Error 46?
- 24Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 28Where is the USB port on the machine? I can't find it on the back of the unit.
- 29My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 30Can I still receive faxes or calls when the machine is switched off?
- 31I'm using Macintosh®. What are the settings in the Scanner window used for?
- 32When I print images, the quality is not good (Linux)
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36Uninstall printer drivers (Linux)
- 37Firewall port requirements of the Scan Key Tool (Linux)
- 38Can I print from or scan to Android™ Smartphone?
- 39I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 40One or more of my colors are not printing (blank). What can I do?
- 41Scan an image and insert it in a Windows XP application
- 42The message "No Device" appears when starting the "Status Monitor". What can I do?
- 43I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 44When I print, the pages are smudged with ink. What should I do?
- 45Can I print a report that will show a listing of faxes I sent and received?
- 46When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 47The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 48Cannot print after a Windows 10 update (June 2020)
- 49I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)