FAQs & Troubleshooting
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147 Results
- 1Drum End Soon
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3Replace Drum
- 4Replace Toner
- 5Document Jam
- 6How to identify your Operating System (OS).
- 7What driver package format is supported by my Linux distribution?
- 8Cartridge Error
- 9The printer status is Offline or Paused.
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Jam Inside
- 13Jam Tray
- 14Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 20Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 21Cover is Open
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23Fuser Error or Self-Diagnostic
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Print Unable or Print Unable XX
- 26Clean the Drum Unit.
- 27What is the recommended paper?
- 28When I scan a document using ControlCenter, the scanned file size is too big.
- 29"Offline" appears on the Status Monitor.
- 30Select Receive mode.
- 31I cannot print from my computer via USB.
- 32Change the printer driver settings (Windows/macOS)
- 33No Toner
- 34Toner Low
- 35Drum !
- 36Black lines down the page
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38Scan a document and e-mail it as an attachment. (For Windows)
- 39When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 40Configure and use PC-FAX (CUPS) (Linux)
- 41"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 42Windows 10 Support Information
- 43How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45What is Toner Continue Mode?
- 46Why doesn't my Brother machine have a dial tone?
- 47The keys on the control panel do not respond or triple beep when I press them.
- 48Confirm that a FAX I sent was received correctly.
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)