FAQs & Troubleshooting
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147 Results
- 1Drum End Soon
- 2Replace Toner
- 3Jam Inside
- 4How to identify your Operating System (OS).
- 5Jam Tray
- 6Replace Drum
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9No Paper
- 10Print Unable or Print Unable XX
- 11Fuser Error or Self-Diagnostic
- 12What driver package format is supported by my Linux distribution?
- 13"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 14The printer status is Offline or Paused.
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Cartridge Error
- 17No Toner
- 18What is the recommended paper?
- 19Document Jam
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 22Cover is Open
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Toner Low
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 27Black lines down the page
- 28"Offline" appears on the Status Monitor.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Unable to Scan / Scan Unable
- 31TONER ENDED
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Select Receive mode.
- 36No Drum
- 37Out of Memory
- 38Scan a document in Windows 8 and Windows 10.
- 39What is Toner Continue Mode?
- 40Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 41Clean the Drum Unit.
- 42Drum !
- 43Confirm that a FAX I sent was received correctly.
- 44Can I print from or scan to Android™ Smartphone?
- 45Turn the Toner Save mode on or off
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 48Wrong Paper Type
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)