FAQs & Troubleshooting
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116 Results
- 1Using the CommTool (for Windows)
- 2How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 3The printing position of small label is incorrect.
- 4The label is skipped when printing.
- 5How to transfer the print programs or templates using FBPL commands
- 6How to set the Direct Thermal or Thermal Transfer Print Methods
- 7How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 8How to connect the printer to your computer (for Windows)
- 9How to adjust the tear position in BarTender
- 10I cannot connect my machine to the wireless network.
- 11How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 12The power indicator does not light.
- 13I cannot install the Windows driver.
- 14How to install the Windows driver via Wi-Fi®/ wired network
- 15The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 18How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 19How to change the printer code page
- 20How to load the Ribbon
- 21How to load the Media
- 22How to update the firmware
- 23How to update firmware to all printers on the same subnet at the same time
- 24(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25Printing the printer configuration (Self-test)
- 26How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27I cannot print barcodes correctly using BarTender.
- 28How to change the speed and density in BarTender
- 29How to configure your printer by web browser
- 30Printed barcodes cannot be read.
- 31Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 32The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 33(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 34I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 35How do I uninstall the printer driver?
- 36How do I clean / maintain my printer?
- 37The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 38(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 39The printed label contains gray lines.
- 40The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 41How to use the Numbering function (P-touch Editor 5.x for Windows)
- 42I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 43The time on the printer is incorrect.
- 44I cannot use some functions in BRAdmin Professional 4.
- 45The label wraps around the platen roller when using the cutter.
- 46How to adjust the cut position (For Windows)
- 47BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 48I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 49The printer does not start printing immediately
- 50Enable or disable Bluetooth Low Energy (BLE)