FAQs & Troubleshooting
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- 1Which interface cable can I use?
- 2My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4Printing is not possible. (USB connection)
- 5Where can I download the latest P-touch Editor for Mac?
- 6Wi-Fi® indicator is lit in green but the printer cannot communicate with other devices via Wi-Fi.
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8How do I transfer label or slip templates?
- 9What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 10While installing the P-touch application I got an error message: RegOpenKeyEx error!:5. What should I do?
- 11(Video) When I print many continuous labels, part of the label data is printed twice.
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15How do I reset network setting?
- 16How to identify your Operating System (OS) for Windows or Mac
- 17What iOS mobile application can I use?
- 18When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 19Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 20How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 25The power button does not light up.
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27(Video) Small characters or thin lines are printed faintly.
- 28Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 29How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 30(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32What Android™ mobile application can I use?
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34Can I use the app with my iPad? (iPrint&Label)
- 35The paper settings specified from the server computer are not reflected on the client computer.
- 36Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 37How to open the Devices and Printers window
- 38How do I disable broadcasting the printer to AirPrint-compatible devices?
- 39P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 40How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 41How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 42I got an error while installing the printer driver. (Linux®)
- 43Where can I find my Brother printer's serial number?
- 44How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 45How to identify the printer's firmware version
- 46I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 47Poor print quality when printing on narrow labels. (iPrint&Label)
- 48Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 49I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 50The printing date/time is not printed. (P-touch Editor 5.x for Windows)