FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3Toner Low or Prepare New Toner Cartridge
- 4The scanning speed is slow when scanning from my machine. (Windows)
- 5I cannot print full-page photos or images using Email Print.
- 6(Video) Paper is Jammed in the Paper Tray
- 7(Video) Paper is Jammed in the MP tray
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Media Type Mismatch or Media Mismatch
- 13Cannot Print ##
- 14Self-Diagnostic
- 15Out of Memory
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17The printer status is Offline or Paused.
- 18I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20Wrong Toner or Wrong Toner Cartridge
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22Delete print jobs from the print queue.
- 23Change the printer driver settings (Windows)
- 24Install the Mailbox.
- 25Drum End Soon
- 26Large characters are printed incorrectly. (Linux)
- 27What is the default password for my Brother machine?
- 28Add your Brother machine with AirPrint (macOS)
- 29What driver package format is supported by my Linux distribution?
- 30Check the remaining ink or toner level (Linux)
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33How to identify your Operating System (OS).
- 342-sided Disable or 2-sided Disabled
- 35Cannot Detect
- 36What is the default password for my BRAdmin or Web Based Management?
- 37Drum !
- 38Where can I find my Brother machine's serial number?
- 39What is the recommended paper?
- 40Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 41When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 42Black lines down the page
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44When I print images, the quality is not good (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49To install the printer driver easily using a tool. (Linux)
- 50The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.