FAQs & Troubleshooting
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227 Results
- 1Replace Drum
- 2Paper is Jammed in the 2-sided Tray
- 3(Video) Load A4/Letter paper
- 4(Video) Replace the Toner Cartridge
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Paper is Jammed inside the Machine
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Print as a Poster (Windows®)
- 10(Video) Set up your Brother machine
- 11What is Brother iPrint&Scan?
- 12Print on Both Sides of the Paper (Windows®)
- 13The printer status is Offline or Paused.
- 14Toner Low or Prepare New Toner Cartridge
- 15Jam MP Tray
- 16I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 17Paper is Jammed in the Back of the Machine
- 18Delete print jobs from the print queue.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 202-sided Disabled
- 21Paper is Jammed in the Mailbox Unit
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Manage Your Network Machine Securely Using Web Based Management
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Setup a Brother machine on a wireless (Wi-Fi) network.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Protect your Brother machine against unauthorised access over the network
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30Drum !
- 31Paper is Jammed in the Paper Tray
- 32(Video) Update the Driver or Firmware for your Brother machine
- 33Load and Print Thick Paper Using the Paper Tray
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35Discover the MAC address of the Brother network card
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37Secure Print (Windows®)
- 38Drum End Soon
- 39What can happen if the wrong paper is used in your machine.
- 40Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 41Print on Both Sides of the Paper (Macintosh)
- 42Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 43Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 44(Video) Connect the cord
- 45What is the difference between the toner cartridge and the drum unit?
- 46I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 47What is the default password for my Brother machine?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Install the Tower Tray Unit.
- 50Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray