FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4Poor fixing
- 5Drum !
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Paper is Jammed in the MP tray
- 8Self-Diagnostic
- 9Use Universal Print (Windows)
- 10(Video) Set up your Brother machine
- 11The printer status is Offline or Paused.
- 12What is the default password for my Brother machine?
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Out of Memory
- 15I cannot connect my machine to a Windows 11 computer via USB.
- 16What driver package format is supported by my Linux distribution?
- 17After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Protect your Brother machine against unauthorised access over the network
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Drum End Soon
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Enable the Brother machine's network interface.
- 28Install the Brother Mobile Connect application (for mobile device)
- 29Open the Control Panel (For Windows)
- 30How to identify your Operating System (OS).
- 312-sided Disable or 2-sided Disabled
- 32Cannot Detect
- 33What is the default password for my BRAdmin or Web Based Management?
- 34Size Error DX or Size Error 2-sided
- 35Toner Low or Prepare New Toner Cartridge
- 36Toner specks
- 37(Video) Paper is Jammed in the 2-sided Tray
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39The scanning speed is slow when scanning from my machine. (Windows)
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Set up your Brother machine on a wireless network (Windows/macOS)
- 47Open the Status Monitor (Windows)
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 49I cannot print from my computer via USB.
- 50My Brother machine has no power.