FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1My Brother machine could not be found over the network when I installed drivers on my computer.
- 2What is the default password for my Brother machine?
- 3How to identify your Operating System (OS).
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed inside the Machine
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10(Video) Paper is Jammed in the Paper Tray
- 11(Video) Set up your Brother machine
- 12Enable the Brother machine's network interface.
- 13What is the default password for my BRAdmin or Web Based Management?
- 14Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 15Cannot Detect
- 16Install the Brother Mobile Connect application (for mobile device)
- 17The printer status is Offline or Paused.
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19Wrong Toner or Wrong Toner Cartridge
- 20Add your Brother machine with AirPrint (macOS)
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 23Set up your Brother machine on a wireless network (Windows/macOS)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Cannot Print ##
- 26Manual Feed
- 27Out of Memory
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Toner Ended
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 35Discover the MAC address of the Brother network card
- 36(Video) Paper is Jammed in the Output Paper Tray
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Drum End Soon
- 39I cannot connect my machine to a Windows 11 computer via USB.
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Toner Low or Prepare New Toner Cartridge
- 43I get a TS error when trying to print on a wireless network.
- 44I cannot print full-page photos or images using Email Print.
- 45What driver package format is supported by my Linux distribution?
- 46To install the printer driver easily using a tool. (Linux)
- 47I cannot print on a wireless (Wi-Fi) network (Mac)
- 48After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 49"Offline" appears on the Status Monitor. (Windows)
- 50What is Toner Continue Mode?