FAQs & Troubleshooting
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166 Results
- 1Replace WT (waste toner) Box
- 2Replace Drum
- 3Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Jam 2-sided
- 6The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 7Load paper in the paper tray
- 8Jam Manual Feed
- 9What is Brother iPrint&Scan?
- 10Can I print from iPhone, iPod touch and iPad?
- 11Adjust color settings by using the custom setting in the printer driver
- 12Replace Belt unit
- 13Replace PF Kit xx
- 14The printer status is Offline or Paused.
- 15Jam Tray 1
- 16Replace Toner
- 17How to identify your Operating System (OS).
- 18Clean the corona wire (video instructions available)
- 19Jam Inside
- 20My Brother machine prints garbage data or blank pages when printing from my Android™ mobile device using Brother iPrint&Scan.
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Replace Fuser
- 23Turn the Toner Save Mode on or off.
- 24Print both sides of paper or a booklet automatically
- 25The color of your printouts is not what you expected
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27Registration or Registration failed.
- 28Belt End Soon
- 29WT Box End Soon
- 30Toner Low
- 31Jam Rear
- 32Print on envelopes, labels or thick paper from the Manual feed slot
- 33Colored streaks or bands down the page
- 34"Offline" appears on the Status Monitor.
- 35Log Access Error
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Change the printer driver settings (Windows/macOS)
- 39Small Paper
- 40Short Paper
- 41No Belt Unit
- 42Size Mismatch
- 43Drum Stop
- 44No Toner
- 45No Waste Toner
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48Can I print from Android™ Smartphone?
- 49Clean the drum unit
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)