FAQs & Troubleshooting
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143 Results
- 1REPLACE DRUM
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3REPLACE TONER
- 4JAM INSIDE
- 5How to identify your Operating System (OS).
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7NO PAPER T1
- 8Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 9JAM REAR
- 10Delete print jobs from the print queue.
- 11JAM TRAY 1
- 12Clean the Drum Unit.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14CARTRIDGE ERROR
- 15MANUAL FEED
- 16Open the Control Panel (For Windows)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18Can I use AirPrint with my Brother machine?
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20Can I print from or scan to Android™ Smartphone?
- 21Change the printer driver settings (Windows/macOS)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25Curled
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Print on labels and envelopes from the manual feed slot.
- 28"Offline" appears on the Status Monitor.
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30I cannot print from my computer via USB.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 38What is Toner Continue Mode?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40FUSER ERROR
- 41TONER ENDED
- 42DRUM STOP
- 43NO TONER
- 44FRONT COVER OPEN or FUSER COVER OPEN
- 45TONER LOW
- 46The printer prints unexpectedly or it prints garbage data.
- 47DRUM ERROR
- 48How do I print a Test page?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50What kind of paper can I use?