FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I perform a factory reset?
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Does NC-2200w work with Windows Vista?
- 6The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 7Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8How can I change the IP address using the ARP and PING commands?
- 9When trying to print from Mac OS® X the print queue is stopped.
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12The printed letters are slanted, positioned incorrectly.
- 13How to identify your Operating System (OS).
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15What kind of paper should I avoid?
- 16What kind of envelopes should I avoid?
- 17How do I monitor the status of the printer?
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19How do I factory reset the print server?
- 20The printer status is Offline or Paused.
- 21The machine does not print anything.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Change the printer driver settings (Windows/macOS)
- 24What kind of USB cable should I use?
- 25What kind of paper can I use?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Print on envelopes.
- 28The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 29Uninstall printer drivers (Linux)
- 30Why are the alarm and data lights on?
- 31How can I enable/disable the Quick Print Setup Utility?
- 32I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 33Lines appears across the page.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Open the Control Panel (For Windows)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39What kind of labels and transparencies can I use?
- 40How do I display the Quick Print Setup as a Toolbar?
- 41I cannot print from Mac OS X.
- 42I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 43How can I change the IP address?
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46What kind of memory can I use?
- 47Printouts have a curl or wave.
- 48Printouts have wrinkles or creases.
- 49White lines appears down the page.
- 50Can I print from DOS applications?