FAQs & Troubleshooting
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143 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Set up your Brother machine
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7Install the Brother Mobile Connect application (for mobile device)
- 8What is the default password for my BRAdmin or Web Based Management?
- 9How to identify your Operating System (OS).
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11What is the default password for my Brother machine?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14(Video) Paper is Jammed in the Paper Tray
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16(Video) Document is Jammed under the Document Cover
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21Change the printer driver settings (Windows)
- 22Cartridge Error
- 23The printer status is Offline or Paused.
- 24Document Jam
- 25Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28(Video) Remove Small Scraps of Paper Jammed in the ADF
- 29(Video) Document is Jammed in the Top of the ADF Unit
- 30Self-Diagnostic
- 31Cannot Detect
- 32Black lines down the page
- 33Add your Brother machine with AirPrint (macOS)
- 34Check the remaining ink or toner level (Linux)
- 35(Video) Paper is Jammed in the Output Paper Tray
- 36Set up your Brother machine on a wireless network (Windows/macOS)
- 37After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 38Media Type Mismatch or Media Mismatch
- 39Cannot Scan ##
- 402-sided Disable or 2-sided Disabled
- 41Manual Feed
- 42Out of Memory
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I cannot print using my Brother machine on a wired network (Windows/macOS)
- 45Wrong Toner or Wrong Toner Cartridge
- 46Control Printer Driver settings (only available for Windows)
- 47What is Toner Continue Mode?
- 48Discover the MAC address of the Brother network card
- 49Cannot Print ##
- 50Size Error DX or Size Error 2-sided