FAQs & Troubleshooting
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300 Results
- 1Printer Jam or Paper Jam
- 2What is Brother iPrint&Scan?
- 3Replace Ink
- 4How to identify your Operating System (OS).
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7(Video) Load A4/Letter paper
- 8Other Problems
- 9(Video) Install Ink Cartridges
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Ink Low
- 14Easy Scan to E-mail
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Brother iPrint&Scan cannot find my Brother machine (macOS)
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Load Paper in the Manual Feed Slot
- 19Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 20Set up your Brother machine on a wireless network.
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 25After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Cannot Detect
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Reset Your Brother Machine
- 30Prevent Smudged Printouts and Paper Jams (Windows®)
- 31The printer status is Offline or Paused.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Load envelopes
- 34(Video) Update the Driver or Firmware for your Brother machine
- 35Check the Print Quality
- 36Sleep
- 37(Video) Set up your Brother machine
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Reduce Printing Noise
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Unable to Print XX
- 42I cannot find some options in the Print dialog box (macOS 11 or later)
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45Improve poor print quality.
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Set up a Brother machine and your mobile device on a wireless network
- 49My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 50I cannot print on a wireless (Wi-Fi) network (Windows)