FAQs & Troubleshooting
![]() |
Popular |
286 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Printouts have wrinkles.
- 4Printouts have toner scatter or toner stain.
- 5Tips for copy/scanning and preventing document jams
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 8The printer status is Offline or Paused.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11How do I turn off/on the Toner Save Mode?
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13How do I improve the color density? (Print Calibration)
- 14How do I clear the message "Jam Inside" from the LCD display?
- 15White spots or hollow print appears.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23What is Brother iPrint&Scan?
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Can I print from or scan to Android™ Smartphone?
- 26The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Scan and save a document in PDF format (Scan to File)
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 32How do I replace the waste toner box?
- 33What is the BRAdmin Professional software used for?
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36Spots are printed at 75mm.
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Pre-Required Procedures (Linux)
- 40Protect your Brother machine against unauthorised access over the network
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43How to identify your Operating System (OS).
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49Change the printer driver settings (Windows/macOS)
- 50I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?