FAQs & Troubleshooting
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204 Results
- 1Replace Toner
- 2I cannot start ControlCenter4.
- 3Curled (video instructions available)
- 4Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 5No Paper
- 6Clean the paper pick-up roller (video instructions available)
- 7What driver package format is supported by my Linux distribution?
- 8Curled or wavy
- 9Wrinkles or creases
- 10Turn the Toner Save mode on or off
- 11Pre-Required Procedures (Linux)
- 12Cover is Open
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 15Can I print from or scan to Android™ Smartphone?
- 16Drum Stop
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18MANUAL FEED
- 19Curled
- 20Jam Rear
- 21Black toner marks across the page
- 22Faint
- 23All black
- 24When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 25Combine multiple scanned documents into a single file with PaperPort™
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27How to identify your Operating System (OS).
- 28CARTRIDGE ERROR
- 29Toner Low or Prepare New Toner Cartridge
- 30White lines down the page
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 36JAM DUPLEX
- 37JAM INSIDE
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Check Connection
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Change the printer driver settings (Windows/macOS)
- 43How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 44Duplex Disabled
- 45The printer status is Offline or Paused.
- 46Size mismatch
- 47Drum End Soon
- 48What kind of paper can I use?
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50"Offline" appears on the Status Monitor.