FAQs & Troubleshooting
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200 Results
- 1Replace Toner
- 2I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Jam Rear
- 6Turn the Toner Save mode on or off
- 7Page skewed
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Curled
- 11JAM TRAY 1
- 12Curled or wavy
- 13Check Connection
- 14Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 15TONER ENDED
- 16The printer status is Offline or Paused.
- 17Drum Error (Drum!)
- 18White spots or black spots at 94 mm (3.7 in.) intervals
- 19Out of Memory
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Can I print from or scan to Android™ Smartphone?
- 22Wrinkles or creases
- 23REPLACE DRUM
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Can I use AirPrint with my Brother machine?
- 26How to identify your Operating System (OS).
- 27What is Toner Continue Mode?
- 28Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 29Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 30NO TONER
- 31No Paper
- 32MANUAL FEED
- 33Poor fixing
- 34White lines across the page
- 35The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 36Scan a document and open the scanned image with a graphics application (For Windows)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 41Scan Unable
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Cover is Open
- 44Toner Low or Prepare New Toner Cartridge
- 45Size mismatch
- 46Drum End Soon
- 47What kind of paper can I use?
- 48When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 49Gray background
- 50Faint