FAQs & Troubleshooting
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257 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Load paper in the paper tray
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12How do I load envelopes into my machine?
- 13What driver package format is supported by my Linux distribution?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I print from or scan to Android™ Smartphone?
- 19Where is the USB port on the machine?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21How do I know which side up my photo paper should be in the tray?
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 24Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 25Load photo paper into my machine.
- 26Is my Brother machine compatible with Windows Vista?
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35The printer status is Offline or Paused.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39Protect your Brother machine against unauthorised access over the network
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Change the printer driver settings (Windows/macOS)
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48Scan and save a document in PDF format (Scan to File)
- 49I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 50Print using only the black ink cartridge when the Color cartridges have run out.