FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Scan from the Brother iPrint&Scan application using Windows Phone.
- 13What is Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Configure the Scan to Email Feature (Linux)
- 25Open the Control Panel (For Windows)
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27How do I know which side up my photo paper should be in the tray?
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29How do I clear the message "Cannot Detect" from the display?
- 30I cannot scan via USB. (Mac OS X)
- 31The ink cartridges run out very quickly. Is there any reason for that?
- 32I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 33Paper Jam
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39To install the printer driver easily using a tool. (Linux)
- 40Windows 10 Support Information
- 41Open the Status Monitor
- 42Delete print jobs from the print queue.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 45Open the "Scanners and Cameras" and Properties.
- 46How to identify your Operating System (OS).
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49Discover the MAC address of the Brother network card
- 50The edge of glossy paper is smudged.