FAQs & Troubleshooting
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199 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Pre-Required Procedures (Linux)
- 4How to identify your Operating System (OS).
- 5What driver package format is supported by my Linux distribution?
- 6Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8How do I load paper?
- 9Check the firmware version.
- 10Can I use AirPrint with my Brother machine?
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12Scan and save a document in PDF format (Scan to File)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Where is the USB port on the machine?
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21How do I clear Machine Error 46?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 24Why is it necessary for my machine to go through regular cleaning cycles?
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 26When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 27Set the date and time
- 28I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 29I'm using Macintosh. What is the PreScan option used for?
- 30Why can't I print when an ink cartridge is empty?
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 33I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 34When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 35I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 36All print jobs are aborted and nothing is printed. (Linux)
- 37Open the Status Monitor
- 38Windows 7 Support Information
- 39How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 40Scan a document from the Windows Vista Photo Gallery
- 41The LCD displays an error code (number). What does it mean?
- 42I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 43How do I print envelopes?
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Print command (LPR) (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48Print command (cupswrapper) (Linux)
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)