FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 3How do I load paper?
- 4Delete print jobs from the print queue.
- 5How to identify your Operating System (OS).
- 6Can third party ink be used to refill the ink cartridges?
- 7Scan and save a document in PDF format (Scan to File)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10Locate files scanned with ControlCenter2 (For Macintosh)
- 11Change the printer driver settings (Windows/macOS)
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 16I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 17"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21Pre-Required Procedures (Linux)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Can I print from or scan to Android™ Smartphone?
- 24How do I know which side up my photo paper should be in the tray?
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26How do I clear Machine Error 46?
- 27I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 30Which E-mail packages are compatible with ControlCenter3?
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 33I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 34I'm using Macintosh. What is the PreScan option used for?
- 35Why can't I print when an ink cartridge is empty?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39Important points for specifying the scan area (Linux)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Uninstall Scan-key-tool. (Linux)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Open the "Scanners and Cameras" and Properties.
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.