FAQs & Troubleshooting
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208 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 4I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6I'm using Macintosh®. What are the settings in the Scanner window used for?
- 7Delete a network scanner entry. (Linux)
- 8How to identify your Operating System (OS).
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I am having issues with the paper feed. What can I do?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13My machine does regular cleaning cycles in the night. How can I correct this?
- 14What driver package format is supported by my Linux distribution?
- 15Command List of brscan. (Linux)
- 16Pre-Required Procedures (Linux)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19The edge of glossy paper is smudged.
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21Can I print using only the black ink cartridge when the Color cartridges have run out?
- 22Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 23In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 24When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 25How do I clean the Scanner to improve the copy or fax quality?
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Configure and use the Scan Key Tool (Linux)
- 29I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 30When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32Open the Control Panel (For Windows)
- 33Scan a document in Mac OS X 10.7.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35To install the printer driver easily using a tool. (Linux)
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 37Windows 7 Support Information
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 41I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 42Can third party ink be used to refill the ink cartridges?
- 43I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45Scan an image and insert it in a Windows XP application
- 46I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 48When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 49Where is the USB port on the machine? I can't find it on the back of the unit.
- 50What kind of Media Adapter can I use?