FAQs & Troubleshooting
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107 Results
- 1The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 6Duplex (two-sided) scan
- 7(Video) Update the Driver or Firmware for your Brother machine
- 8How to identify your Operating System (OS).
- 9Your Scanner Cannot Be Detected on the Network During Installation
- 10When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 11Replace Pick up roller
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Configuring frequently-used scan settings on your computer.
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Replace Reverse Roller
- 18Set up your Brother machine on a wireless network.
- 19The scanning speed is slow when scanning from my machine. (Windows)
- 20If You Want to Check that Your Network Devices are Working Correctly
- 21Wireless LAN Error Codes
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Reset the Scheduled maintenance counter
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25What is Brother Web Connect?
- 26Configuring frequently-used scan settings on your Brother machine.
- 27Can not scan a long document.
- 28Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 29Document Jam
- 30What is Brother iPrint&Scan?
- 31Paper suitable for scanning
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33Unable to Scan XX
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 36Check your machine's IP Address or Node Name
- 37A gray line or margin appears on the side of the scanned document.
- 38Changing scan settings in ControlCenter.
- 39Enable the Brother machine's network interface.
- 40How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43"Multifeed detection" or "Multifeed Detection Error"
- 44Discover the MAC address of the Brother network card
- 45Can I print from or scan to Android™ Smartphone?
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Enable or disable the Brother machine's USB interface.
- 48My Brother machine is unresponsive.
- 49The scan result of thick documents is enlarged or its bottom part is cut off.
- 50Check the Network Name (SSID) that your machine is connected to.