FAQs & Troubleshooting
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105 Results
- 114/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 204/01/2024Easy Scan to E-mail
- 317/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 426/04/2023Check the IP addresses of your PC and the Brother machine
- 517/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 617/03/2023Open the "Scanners and Cameras" and Properties.
- 717/03/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 815/02/2023Configuring frequently-used scan settings on your computer.
- 915/02/2023Duplex (two-sided) scan
- 1015/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1114/02/2023Scan a document in Windows 8 and Windows 10.
- 1214/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1313/12/2022How to identify your Operating System (OS).
- 1431/10/2022Verify the Brother machine connected to the Wired Network (For Windows)
- 1517/10/2022Verify the Brother machine connected to the Wireless Network (For Windows)
- 1622/08/2022Configure the Scan to Email Feature (Linux)
- 1703/08/2022How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 1823/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1920/06/2022Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 2020/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2113/04/2022Uninstall the Brother Software and Drivers (Windows)
- 2201/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 2324/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2410/03/2022Check your machine's IP Address or Node Name
- 2514/12/2021I cannot scan from my computer via network. (For Macintosh)
- 2615/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 2710/11/2021Open the Control Panel (For Windows)
- 2812/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 2915/10/2020Install PaperPort™ 12SE onto Windows 10.
- 3015/10/2020Install Presto!® BizCard® onto Windows 10.
- 3106/07/2020Scan using XSane or GIMP (Linux)
- 3206/07/2020Important points for specifying the scan area (Linux)
- 3306/07/2020What driver package format is supported by my Linux distribution?
- 3402/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3506/04/2020Delete a network scanner entry. (Linux)
- 3630/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 3729/10/2019Pre-Required Procedures (Linux)
- 3821/03/2019Printing/ Scanning with a mobile device
- 3929/01/2019Command List of brscan. (Linux)
- 4029/01/2019Uninstall the scanner driver. (Linux)
- 4129/01/2019Uninstall Scan-key-tool. (Linux)
- 4220/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 4303/10/2018Important points you need to confirm before configuring your Brother machine for a wireless network.
- 4419/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4510/08/2018I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 4606/08/2018Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 4706/08/2018I get a TS error when trying to scan on a wireless network.
- 4803/08/2018I cannot connect my machine to the wireless network.
- 4902/08/2018Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 5002/08/2018Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)