FAQs & Troubleshooting
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105 Results
- 1What is Brother iPrint&Scan?
- 2Easy Scan to E-mail
- 3How to identify your Operating System (OS).
- 4Replace Parts
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Important points for specifying the scan area (Linux)
- 7What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 10The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 11Paper suitable for scanning
- 12Multifeed
- 13Replace Roller
- 14Replace Pad
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16Duplex (two-sided) scan
- 17Discover the MAC address of the Brother network card
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Reset the network settings to the factory default.
- 21I cannot scan from my computer via network. (For Windows)
- 22What driver package format is supported by my Linux distribution?
- 23Changing scan settings in ControlCenter.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 27I get a TS error when trying to scan on a wireless network.
- 28Install PaperPort™ 12SE onto Windows 10.
- 29How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Printing/ Scanning with a mobile device
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Open the "Scanners and Cameras" and Properties.
- 34A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 36What type(s) of connections can I use with my Brother machine and a wireless network?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Scan using XSane or GIMP (Linux)
- 39Command List of brscan. (Linux)
- 40Pre-Required Procedures (Linux)
- 41"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 42I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 45Install Presto!® BizCard® onto Windows 10.
- 46Open the Control Panel (For Windows)
- 47Verify the Brother machine connected to the Wireless Network (For Windows)
- 48Important points you need to confirm before configuring your Brother machine for a wireless network.
- 49I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 50Unusable Device