FAQs & Troubleshooting
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101 Results
- 1What is Brother iPrint&Scan?
- 2Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 3Replace Roller
- 4Document Jam
- 5Scan from the Brother iPrint&Scan application using Windows Phone.
- 6The document was not fed.
- 7Can not scan a long document.
- 8Replace Pad
- 9Replace Parts
- 10I cannot start ControlCenter.
- 11The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 12Paper suitable for scanning
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14My Brother machine doesn't feed a card for scanning.
- 15TWAIN errors appear when starting to scan. (Macintosh)
- 16Sending Error (Scan to FTP)
- 17Server Time Out (Scan to FTP)
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22USB Hub Not Supported (Scan to USB) or Other Error
- 23How to identify your Operating System (OS).
- 24Cover is Open
- 25What do the LED indications mean?
- 26Configuring frequently-used scan settings on your computer.
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28OCR does not work.
- 29Uninstall the Brother Software and Drivers (Windows)
- 30What driver package format is supported by my Linux distribution?
- 31Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 32How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 33Cannot start Remote Setup.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Delete a network scanner entry. (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Other Error (Other Error)
- 38Install PaperPort™ 12SE onto Windows 10.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Load Documents
- 41Cannot save the settings in Remote Setup or Web Based Management.
- 42A plastic card error occurs.
- 43The machine pauses for about 3 seconds between each page when scanning.
- 44TWAIN or WIA errors appear when starting to scan. (Windows)
- 45USB Flash Drive is Full (Scan to USB)
- 46The scan speed is too slow.
- 47Authenticate Error (Scan to FTP)
- 48Unable to Scan XX
- 49Unusable Device (Other Error)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)