FAQs & Troubleshooting
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298 Results
- 251I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 252I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 253Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 254Scan an image and insert it in a Windows XP application
- 255Can I transfer faxes in the MFC's memory to the PC?
- 256How do I check if the MFC has faxes in its memory?
- 257How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 258How can I improve poor print quality ?
- 259Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 260How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 261When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 262When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 263The keys on the control panel do not respond.
- 264I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 265I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 266How can I clear the "Scanner Locked" error message?
- 267Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 268Change Drum Soon
- 269The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 270I am experiencing problems receiving faxes. What can I do?
- 271What is a "Generic PCL Driver"?
- 272I am experiencing problems sending a fax, what can I do?
- 273Where can I find the serial number for my unit?
- 274How do I program the date and time?
- 275How do I clear the message "MFC is Busy" or "Connect Failure"?
- 276I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 277When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 278The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 279Can I use non-Brother or third party supplies with the Brother machine?
- 280I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 281My FAX/MFC will not Dial. Why?
- 282How do I clear the "Awaiting Redial" message?
- 283Replace the drum unit.
- 284I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 285I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 286I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 287Can I print using the IPP protocol on Windows XP?
- 288I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 289The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 290I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 291How can I prevent public users from changing the settings of my Brother machine?
- 292What is the BRAdmin Professional software used for?
- 293Uninstall the drivers (Windows)
- 294My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 295When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 296I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 297How do I know the current network configuration?
- 298Where do I find the complete User's Guide?