FAQs & Troubleshooting
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298 Results
- 201I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 202I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 203Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 204I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 205I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 206I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 207My Brother machine misfeeds paper.
- 208I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 209Scan a document in Mac OS X 10.7.
- 210Scan a document using "Scanner and Camera Wizard" in Windows XP
- 211Can I transfer faxes in the MFC's memory to the PC?
- 212How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 213Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 214How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 215When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 216The keys on the control panel do not respond.
- 217Print a report that will show a listing of faxes I sent and received
- 218Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 219The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 220Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 221Uninstall the drivers. (Mac OS X 10.5)
- 222How do I program the date and time?
- 223I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 224The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 225The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 226Why doesn't the machine answer when receiving a call?
- 227Can I reduce the size of a received fax on this machine?
- 228The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 229When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 230When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 231Can I buy any MICR toner?
- 232I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 233How do I clear vertical lines or streaks that appear in the copies I made?
- 234What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 235I cannot install the driver when using the Driver Install Tool. (Linux)
- 236I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 237Send a fax using PC-FAX with LPD/LPRng (Linux)
- 238Check the firmware version.
- 239The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 240I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 241Send a fax
- 242I cannot print from my computer via network. (For Macintosh)
- 243I am sharing my Brother machine. I can print but cannot scan.
- 244Check the IP addresses of your PC and the Brother machine
- 245"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 246Is my Brother machine compatible with third party print servers?
- 247Verify if the Brother machine has a dial tone
- 248I cannot scan via USB. (Mac OS X)
- 249How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 250I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?