FAQs & Troubleshooting
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172 Results
- 15120/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 15213/03/2019Use Remote Update to download files to your printer from an FTP server
- 15313/03/2019When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 15413/03/2019How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 15522/01/2019What do the indicator lights mean?
- 15618/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 15711/01/2019My printer has suddenly stopped printing.
- 15826/12/2018I cannot print from GIMP on Linux.
- 15901/11/2018P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 16026/04/2018The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 16120/04/2018When printing from an application, the application's "Collate" setting does not work correctly.
- 16220/04/2018Using P-touch Template Settings
- 16320/11/2017How to charge the rechargeable Li-ion battery
- 16415/05/2017I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16530/09/2016Can I print out the printer settings?
- 16630/09/2016The LED indicator or the LCD is not lit.
- 16728/09/2016How do I initialize and clear the printer to factory default settings?
- 16828/09/2016How to install the rechargeable Li-ion Battery
- 16928/09/2016How do I reset Wi-Fi® setting?
- 17015/09/2016How to connect to a DC power outlet (Optional)
- 17107/09/2016How do I clean my machine?
- 17207/09/2016When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?