FAQs & Troubleshooting
Latest |
274 Results
- 15124/03/2016I cannot scan via USB. (Mac OS X)
- 15224/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15324/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 15424/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 15524/03/2016Scan a document in Mac OS X 10.7.
- 15624/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15723/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 15823/03/2016What is the BRAdmin Professional software used for?
- 15903/09/2015Install BookScan & Whiteboard Suite onto Windows 10.
- 16025/08/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 16115/05/2015Set the date and time
- 16227/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 16325/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16420/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 16519/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16619/11/2014How do I load envelopes into my machine?
- 16719/09/2014Scan a document in Mac OS X 10.6.
- 16804/08/2014I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 16909/06/2014Can I print from and scan to iPhone, iPod touch and iPad?
- 17004/06/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17104/06/2014The edge of glossy paper is smudged.
- 17220/02/2014Check the firmware version.
- 17320/01/2014When I print photos, the color quality is not good.
- 17417/01/2014Change the user interface of ControlCenter3
- 17517/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 17617/01/2014Scan an image and insert it in a Windows XP application
- 17717/01/2014Scan a document from a Windows XP application
- 17823/10/2013I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 17918/06/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18018/06/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18117/05/2013Print using only the black ink cartridge when the Color cartridges have run out.
- 18209/05/2013Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18309/05/2013Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18426/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 18522/02/2013In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 18622/02/2013Is there a way to view how much ink is remaining?
- 18722/02/2013Is there any way to reduce Ink consumption when printing from my computer?
- 18822/02/2013What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 18922/02/2013Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 19022/02/2013Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 19121/02/2013Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19228/01/2013The keys on the control panel do not respond.
- 19315/01/2013I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 19411/01/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 19519/11/2012I cannot make borderless prints.
- 19613/09/2012Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 19703/09/2012When printing documents the characters appear ghosted, blurry, or doubled.
- 19802/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19902/08/2012The message to install the Java runtime appeared and I couldn't configure the wireless setting of my Brother machine using Wireless Device Setup Wizard. (For Mac OS X 10.7 or greater)
- 20018/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)