FAQs & Troubleshooting
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208 Results
- 151"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 152Change the user interface of ControlCenter3
- 153When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 154Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 155Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 156Scan a document from a Windows Vista application
- 157Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 158The keys on the control panel do not respond.
- 159Clear the paper jam or printer jam.
- 160Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 161I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 162How can I re-install the drivers?
- 163How do I replace the Ink Cartridge?
- 164The LCD displays an error code (number). What does it mean?
- 165I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 166The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 167Where is the full User's Guide? I can't find enough information in the paper manual.
- 168What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 169Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 170I'm unable to access the memory (media) card in the media slot. What can I do?
- 171While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 172I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 173I cannot install the driver when using the Driver Install Tool. (Linux)
- 174I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 175I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 176ControlCenter3 displays a blank screen at startup (Windows)
- 177The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 178How do I clear Machine Error 46?
- 179I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 180I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 181I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 182Scan a document from the Windows Vista Photo Gallery
- 183Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 184Which E-mail packages are compatible with ControlCenter3?
- 185I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 186The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 187Scan a document from a Windows XP application
- 188Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 189Glossy Paper does not feed correctly. What can I do?
- 190When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 191When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 192When I print, the pages are smudged with ink. What should I do?
- 193When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 194After I installed Sun JavaVM, some applications will not work correctly.
- 195How can I clear the "INK EMPTY" message?
- 196The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 197The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 198Where can I find the serial number for my unit?
- 199How do I clear the message "MFC is Busy" or "Connect Failure"?
- 200I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?