FAQs & Troubleshooting
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151 Results
- 10103/07/2020Installing the software
- 10202/07/2020How do I connect the printer to my computer using a USB cable?
- 10302/07/2020Using the Printer Setting Tool (for Mac)
- 10412/06/2020The tape got jammed or stuck in the printer.
- 10509/06/2020How can I print without displaying the print monitor screen?
- 10628/05/2020The printed label contains blank horizontal lines.
- 10719/05/2020I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 10819/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 10919/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 11019/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 11118/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11213/05/2020How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 11313/05/2020How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 11413/05/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 11513/05/2020There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 11613/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 11703/04/2020The tape is ejected with the paper liner separated from the tape.
- 11831/03/2020The fabric tape became detached after washing.
- 11930/03/2020What is the difference between the text box layout and the label layout? (P-touch Design&Print / Design&Print 2)
- 12030/03/2020Text cannot be scanned well. (P-touch Design&Print 2)
- 12127/03/2020How do I print multiple lines and change the font size or type for each line? (P-touch Design&Print 2)
- 12227/03/2020Using the Device Settings (for Windows)
- 12327/03/2020The label does not cut well.
- 12427/03/2020How to install the rechargeable Li-ion battery
- 12527/03/2020What do the indicator lights mean?
- 12627/03/2020How do I charge the Li-ion battery?
- 12727/03/2020How do I set a tape cassette?
- 12827/03/2020The battery will not charge.
- 12927/03/2020Why doesn't my machine turn on when the Power button is pressed?
- 13006/03/2020The tape does not feed properly or the tape gets stuck inside the machine.
- 13105/03/2020The printer is not connected to my mobile device correctly.
- 13211/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 13306/12/2019The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 13421/11/2019I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 13511/09/2019Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 13624/07/2019What tapes are suitable for QR code printing?
- 13712/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 13818/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 13929/11/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 14016/08/2018Can my printer use TZ/TZe tapes?
- 14120/04/2018When printing from an application, the application's "Collate" setting does not work correctly.
- 14227/02/2018I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 14322/12/2017The top and base layers of the laminated tape are misaligned.
- 14415/06/2017What is the compatible barcode protocol? (iPrint&Label)
- 14507/04/2015Why do stripes appear on my label?
- 14609/01/2015If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 14709/01/2015Can I use the app with my iPad? (iPrint&Label)
- 14822/12/2014Can I change the barcode protocol inside the templates? (iPrint&Label)
- 14922/12/2014Can I change the barcode settings like barocde size? (iPrint&Label)
- 15022/12/2014Can I create a label with time&date? (iPrint&Label)