FAQs & Troubleshooting
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369 Results
- 10129/01/2019Uninstall the scanner driver. (Linux)
- 10229/01/2019Uninstall Scan-key-tool. (Linux)
- 10324/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 10424/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 10524/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 10624/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 10721/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10820/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10929/11/2018Tray 2 Error
- 11022/11/2018When receiving a single page fax, it divided and printed on two pages or I get an extra blank page
- 11122/11/2018Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 11214/11/2018I am sharing my Brother machine. I can print but cannot scan.
- 11313/11/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 11413/11/2018Scan and save a document in PDF format for Macintosh (Scan to File)
- 11509/11/2018Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 11609/11/2018Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 11708/11/2018Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 11808/11/2018Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 11908/11/2018Scan a document and e-mail it as an attachment. (For Windows)
- 12008/11/2018Scan a document and e-mail it as an attachment (For Macintosh)
- 12108/11/2018Scan a text document and convert it into a text file (For Windows)
- 12208/11/2018Scan a document and open the scanned image with a graphics application (For Windows)
- 12308/11/2018Scan a document and open the scanned image with a graphics application (For Macintosh)
- 12408/11/2018Scan and save a document in PDF format for Windows (Scan to File)
- 12507/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12623/07/2018Use the Network Connection Repair Tool (Windows)
- 12719/07/2018Load paper in the paper tray
- 12829/06/2018No Waste Toner
- 12929/06/2018Short Paper
- 13029/06/2018No Belt Unit
- 13125/01/2018I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 13227/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 13308/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 13407/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13529/03/2017Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 13624/11/2016Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 13717/08/2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13817/08/2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13917/08/2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14015/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 14125/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14225/03/2016Windows 10 Support Information
- 14325/03/2016Possible solutions for print quality issues
- 14425/03/2016Combine multiple scanned documents into a single file with PaperPort™
- 14525/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14625/03/2016A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14725/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14825/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 14925/03/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 15025/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.